Customer access
Direct support.
Customers should be able to reach the people behind the product. Pavilion support is handled directly—without a general contact form or automated ticket maze.
Product access
Pavilion Setup AI access.
Pavilion product purchases include Setup AI access. Customers use their product key to reach installation resources and Pavilion’s proprietary AI-assisted setup guidance.
Support protocol
Keep private credentials private.
Do not send passwords, database credentials, API keys, license keys, payment information, or private customer records by email. Pavilion support will never need those items in a first message.
Mailing address